Protect your privacy when contacting support

Verified September 2, 2026

Your journal can contain deeply personal writing. When you ask for help, share only what is necessary to explain the problem.

Safe details to include

• your device and operating-system version
• your Clearful app or browser version
• the screen or feature you were using
• what you expected to happen and what happened instead
• an error message or recovery reference, if Clearful showed one

You normally do not need to send the text of an entry, a private photo or video, a password, or full payment-card details. Clearful’s error-reporting layer also sanitizes common journal-content patterns before diagnostic events are sent.

Before deletion

Deleted account data and journal entries cannot be recovered. If you may want a copy later, export your journal before deleting your account.